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Blackboard Frequently Asked Questions

This section provides answers to the most frequently asked questions about Blackboard.

What is Blackboard?

Blackboard is the school’s virtual learning environment and essential to your studies at HYMS. On Blackboard you will find information such as programme handbooks, lecture slides, recordings and notes, staff contact details, reading lists and important assessment details.

How do I access Blackboard?

You can access Blackboard online at: http://blackboard.hyms.ac.uk. You need to log in with your HYMS username and password. Please also click on the following link to our help page; how to access Blackboard.

Can I access Blackboard off campus?

Yes, you can access Blackboard from anywhere with an Internet connection.

I have forgotten my password - how can I reset it?

You can change your password at any time both on and off campus by using the HYMS Password Management service – https://passwordreset.hyms.ac.uk

Once you have enrolled in the system (by selecting and answering a number of personal security questions) you can change your password. Should you ever forget your account credentials you can reset your account using this tool by answering the personal security questions that were set when you enrolled.

Password must be:

  • 10 characters minimum (however, a longer passphrase is recommended)
  • At least one non-letter (number or symbol) and contain upper and lower case letters
  • You will not be able to reuse your previous 6 passwords
How do I submit my assignment on Blackboard?

Detailed guides on how to submit an assignment on Blackboard can be found on the help site.

Why can't I see the correct courses on Blackboard?

Please email help@hyms.ac.uk if you can’t see the relevant courses/modules on Blackboard. Make sure you include the programme you’re studying and the courses that you can’t see.*Please check you are logging into HYMS Blackboard at http://blackboard.hyms.ac.uk, with your HYMS username and not a York University username. A York University username will let you log in, but will not show your HYMS courses correctly. 

Where can I find information on HYMS Library services and reading lists?

Information on HYMS Library services including books, journals and literature searching can be found on our Library webpages and FAQs at: http://libguides.hull.ac.uk/medicine/FAQ

OpenCampus Frequently Asked Questions

This section provides answers to the most frequently asked questions about OpenCampus.

What is OpenCampus?

OpenCampus is an online platform that provides an overall student academic record and portfolio for MB BS students. It is also used for academic progression and the recording of clinical experiences and assessment, allowing students to build up a portfolio of skills and expertise, signed off by clinical supervisors.

Please click on the following link to access further guidance; OpenCampus help pages.

How can I access OpenCampus?

Please click on the following link to our help page; how to access OpenCampus.

I am a staff member. How can I view and sign off OpenCampus forms for students?

Please see our help pages that refer to specific forms at the following link; staff guides to OpenCampus.

I am a student. How can I view and complete my OpenCampus forms?

Please see our help pages that refer to specific forms at the following link; OpenCampus student guides. 

How do I complete Case Based Discussion forms if my session is delivered remotely?

Case-Based Discussion forms are now completed using the OpenCampus app. This does require you to complete these with your tutor at the time of the discussion, rather than submitting them afterwards.  

Usually, you would complete the first part of the form with the case summary and then hand the device to your supervisor to fill in your grades and feedback. 

We understand that some of you will be undertaking case-based discussions remotely, via Microsoft Teams or similar. In these cases, it is not possible for your tutor to complete the form via the app.  

We are looking into how we can address this and whether it will be possible to allow the CBD forms to be completed either via the app OR the web browser, which would allow remote completion. This is likely to take a little time to resolve. 

In the meantime, if your case-based discussion is taking place remotely, your tutor should provide you with grades and feedback either verbally or via email and you should complete all sections of the CBD form in the app yourselves. In the tutor signature box, please write ‘REMOTE’. Your Educational Supervisor will be able to view these forms once submitted, via their tutor dashboard. 

How do I add more formative clinical skills forms to the OpenCampus app?

As some of you have realised, there are only 5 formative clinical skills forms available for you to complete in the app. These forms are not automatically replaced when you complete a skill and submit the form. 

Additional forms must be sent to your device via the OpenCampus browser (using a PC/laptop).  

You can find guidance on how to do this at:
https://howto.hyms.ac.uk/knowledge-base/opencampus-install-the-app-and-sync-download-forms/ 

How can I check clinical skills forms completed on the app have synced to the online system?

Once you have completed a clinical skills form on the app it will automatically sync to the online system when you have an Internet connection.

You can check skills have been synced successfully from your clinical skills dashboard in the online system (https://opencampus.hyms.ac.uk). Under both the Formative and Summative clinical skills tabs on the dashboard you will see a progress bar and a list of the skills you are required to complete. The progress bar (count) at the top of the dashboard provides a visual representation of the number of skills completed.

This progress bar will update when skills are signed-off (approved) by your local clinical skills facilitator. A skill will only be classed as complete when you have successfully accomplished the required number of formatives.

You can monitor your progress against each skill by checking the count. Again, this count is only updated once a clinical skills facilitator has approved the skill. Once a skill is complete it will go green on the dashboard.

How can I view the clinical skills I have completed that are awaiting sign-off?

If you wish to look at the skills you have completed, that have not been signed-off by a clinical skills facilitator, you can do this by clicking on View details underneath the list of skills.

Here you will see a breakdown of the skills you have completed, their status and the date and time they were submitted. You can use the drop-down menu to filter by a specific skill.

Remember, if a skill has the status of ‘awaiting action by CSF’ at this point, it has not been verified and will not appear in either the skills count or progress bar.

The status of my clinical skills form is complete, but the count and progress bar hasn’t updated. What should I do?

In this instance, it is likely that your clinical skills form was rejected by the clinical skills facilitator. You can check this by clicking View next to the form on the dashboard.

What should I do if my completed skills have not synced with the online system?

After checking the dashboard, if your skills are not appearing in the online system try closing the app and relaunching it. This should re-establish the connection with the online system and sync any completed forms. If this is not successfully, then please email: help@hyms.ac.uk for further support.

MyProgress Frequently Asked Questions

This section provides answers to the most frequently asked questions about MyProgress.

What is MyProgress?

MyProgress is the system used to record clinical experiences in Phase II & III of the MB BS programme, and the Physician Associate programme.  It’s a mobile application that captures work based assessments, allowing students to build up a portfolio of skills and expertise, signed off by clinical supervisors. It works ‘offline’ meaning assessments can be recorded in the moment and synced to an online portfolio when the mobile device connects to the Wi-Fi.

How do I access MyProgress online?

You can access MyProgress online at: http://hyms.mkmapps.com/myprogress. You need to log in with your HYMS username and password.

What happens if I change or upgrade my mobile device?

If you upgrade or change your mobile device whilst using MyProgress you will need to follow these steps to ensure no assessment data is lost and that the transition to a new device is seamless.

  1. Sync all completed assessments on your old device
  2. Install the MyProgress app on your new device and log in
  3. Send the assessment forms (from the online interface) to your new device – see below for instructions
  4. Sync the forms so they appear on your new device
I have deleted an assessment from my mobile device – how do I retrieve it?

You can resend assessment forms to your mobile device from the online system. All of your assessment forms will appear in the Assessments section. Next to each assessment you will see the option ‘Resend to mobile device’.

Do I need an internet connection to use MyProgress?

No, MyProgress has been designed to work offline without an internet connection. Logging into the app and syncing assessments requires a connection (mobile or Wi-Fi) but an assessment form can be completed offline. We recommend that students put their device into airplane mode when completing assessments with patients.

I cannot find my completed assessments – where have they gone?

Once you have completed an assessment form (using the app) it will be stored under the COMPLETED heading on the app menu. You can also access all completed assessments online. Please note that if you complete an assessment form online it will not appear on the app. Only forms completed on a mobile device will be available on the app.

Can I complete an assessment form on a computer rather than a mobile device?

Yes, assessment forms can also be completed using the online system. However, this only really applies to the forms that don’t need to be signed off by a clinician, such as weekly reflections forms.

I don’t have a compatible mobile device – what should I do?

If you do not have a compatible mobile device please let your local clinical skills facilitator know as soon as possible. Device loans are available at all HYMS sites and measures will be put in place to ensure you can use the system to support your studies.

I have completed the wrong assessment form – what should I do?

Unfortunately, completed forms can not be deleted. If you have completed the wrong form you need to log in to the desktop version of the system and add a comment to which assessment the form relates to.

What should I do if my tutor enters an invalid email address?

If a tutor enters an invalid email address this assessment is likely to be rejected by your local clinical skills facilitator. You should contact your local skills facilitator to discuss the issue. Please be aware that you might have to complete this assessment again.

How many formative assessments do I have to complete before I can complete a summative?

This information is available in the Clinical Skills book on Blackboard. MBBS Students: HYMS Clinical Skills > Phase II Content > General Documentation PA Students: HYMS Physician Associate Procedural Skills > General Documentation

What should I do if my locum tutor does not have a valid email address?

If your locum tutor does not have a valid email address please inform you local clinical skills facilitator (CSF). The CSF will add a comment to the assessment to confirm that it has been completed by a HYMS approved tutor.

Where can I insure my mobile device? (relevant only to Physician Associate students)

We strongly recommend that Physician Associate students insure their iPads. If it is lost, stolen or broken then you are responsible for replacing it. We recommend you insure your iPad against such incidents and there are a number of companies such as Endsleigh, Gadget Cover or Protect your Bubble that offer competitively priced insurance cover. If you already have home contents insurance, check with your insurer as you may find the iPad is already covered.

How do I map case based discussion forms to the PA competency framework? (relevant only to Physician Associate students)

Once you have completed a case based discussion form you will need to map it to the PA competency framework. Please note you can only do this in the online system.

  1. Log in to MyProgress at: http://hyms.mkmapps.com/myprogress
  2. From the navigation menu – click on Completed Assessments
  3. From the list of completed assessments, select the one you would like to map to the framework
  4. From the tabbed menu, select Mark Competencies – this is were you can map this assessment to a competency
  5. Select from the framework the competency you would like to map this assessment against

Echo360 Frequently Asked Questions

This section provides answers to the most frequently asked questions about Echo360.

What is Echo360?

Echo 360 is the school’s lecture capture system, which is used to record all Phase I lectures. It is also used to capture narrated presentation recordings for all programmes at the school. Recordings are made available to students via Blackboard.

What is Echo360 Universal Capture?

Echo360 Universal Capture is a stand-alone desktop application that allows you to record your computer screen (e.g., a PowerPoint presentation or other materials) with an audio narration, along with a webcam video (optional). It runs on both Windows and Mac. To download Echo 360, please follow the instructions on our help guide titled ‘Echo360: Universal Capture‘.

Can I watch videos on my mobile/tablet device?

Yes, this guide ‘Echo360: Mobile Apps‘ details how to watch videos on a mobile device.

How can I download a recording?

Navigate to the appropriate list of Echo360 recordings in Blackboard (if you have navigated to an individual recording, click the recording list name in the top right-hand corner to get to the list view).

Click on the green play button icon next to the name of a recording. Choose to download from the drop-down list that appears.

You can then select the quality of video you want (SD or HD) or if you simply want the audio file. The size of each download is shown with the quality selection. If the capture has DUAL visual feeds, you will see three thumbnails in the box, one for each video stream and one for audio. Depending on your browser settings, you may be prompted to save the file to a specific location, or the browser may automatically save it to your downloads folder.

I am repeatedly being prompted to log in to Echo360 when trying to view a video recording in Blackboard. How do I resolve this?

If you have correctly entered your HYMS email address and then HYMS username and password and are still being asked to provide your details, you will need to modify your browser settings. This should resolve the issue. You can also alternatively try another browser, such as Chrome or Firefox.

SMOTs Frequently Asked Questions

This section provides answers to the most frequently asked questions about SMOTs.

What is SMOTs?

SMOTs is the technology used in Hull and York for the recording of Clinical Skills sessions. Further details can be found in our guides ‘Getting started with SMOTs – student guidance‘ and ‘Getting started with SMOTs – tutor guidance‘.

I am a student. How will I get a copy of my SMOTs recording?

Please click on the following link for further guidance; getting started with SMOTs – student guidance.

Account Management Frequently Asked Questions

This section provides answers to the most frequently asked questions about account management.

How do I change / reset my HYMS password?

Please access our guidance page at the following link; reset / change your HYMS password

I have received a suspicious email to my HYMS account. What should I do?

If you think you have given away your details to phishers, or you’re unsure about an email you have received, please click on the following link to our guidance page; SPAM and Phishing Email Information  

I am leaving the school, what will happen to my HYMS IT account?

Please click on the following links for guidance on what will happen to your HYMS IT account upon leaving Hull York Medical School; account information for staff leavers and account information for student leavers

Office 365 Frequently Asked Questions

This section provides answers to the most frequently asked questions about Office 365 (Outlook email, Onedrive and Microsoft Teams etc,.)

What is Office 365 used for at Hull York Medical School?

Staff and students have HYMS Office365 accounts. Office 365 gives you access to HYMS Outlook email and Office apps that you’re familiar with (like Word, PowerPoint, and Excel). You also get extra online storage and cloud-connected features that let you collaborate on files in real time, as well as access to the Microsoft Teams app (used widely at the school to collaborate, work more effectively and share files).

Please see the following link to our help pages related to Office 365; Office 365 help pages. There is useful guidance on OneDrive in Office 365 (store, access, share and collaborate on your files securely in the Microsoft cloud), Microsoft Teams in Office 365, as well as further guidance on accessing your HYMS email via Outlook, a web browser or Smartphone and Tablet apps.

How can I access my Hull York Medical School email account?

There are various ways you can access your HYMS email account. Please click on the following link to our help pages for further guidance on accessing your HYMS email via Outlook, a web browser or Smartphone and Tablet apps; accessing HYMS email.

How do I forward my Hull or York emails to my HYMS email account?

To forward your Hull and York emails to your HYMS account, please click on the following links for further guidance; how to forward your Hull University emails to your HYMS email account and redirect your York University e-mails to HYMS. 

Can I forward my HYMS emails to another account?

Yes, HYMS allows you to forward your emails to the following addresses; *.nhs.uk, *.nhs.net, *.hull.ac.uk, *.york.ac.uk. To forward your HYMS emails, please click on the following link for further guidance; forwarding your hyms email account.

How do I access a shared email account?

Within Microsoft Outlook on a HYMS Desktop shared email accounts should appear automatically.

To access the account in Office 365 in a browser;

  • click on your profile picture
  • select open another mailbox
  • type “Account Name”
  • select and click open

or

  • in the left hand column, right hand mouse click on folders
  • select add shared folder
  • type “Account Name”
  • select and click add

What are Teams and OneDrive used for at Hull York Medical School?

As part of an HYMS Office 365 account, HYMS staff and students have access to Teams and OneDrive.

OneDrive allows you to update and share your personal files from anywhere, and work on Office documents with others at the same time in the cloud.

Teams is a communication and collaboration tool that allows multiple individuals and teams to work on documents and projects at the same time, as well as engage in activities such as video call meetings and instant messaging.

OneDrive is your personal filing cabinet, Teams is a set of filing cabinets (that wider teams of people have access to), and Sharepoint is the building where all of the filing cabinets (Onedrive & Teams) are located. Please see the following help pages for further information; Office 365.

Should I share files via OneDrive or via Teams?

Please see our following help page; Sharing OneDrive and Teams files .This guide explains the difference between sharing from OneDrive or from a Team.

How can I organise or participate in a video call meeting in Teams?

Please see our following help page; creating video meetings in Teams. This guide explains how to create meetings, key features participants will have access to, and access to meetings for external guests.

Can I invite a guest to a HYMS Microsoft Teams video call meeting or to become a Teams guest member?

Yes you can do both of these things. Please access the following links to our relevant help pages; creating video meetings in Microsoft Teams and adding an external guest to a HYMS Microsoft Team.

My video is not working correctly or at all on a Teams video call. What can I do to fix this?

 In the first instance, please try the following:

  • If you are using Teams in a browser, try downloading the desktop app. The video call experience is much better from the app. You will be able to see up to nine participants in the app, compared to one in the browser view. If you do not want to download the app, also try from a different browser (Edge and Chrome are recommended).
  • Check your webcam is turned on / there is not a shutter covering the camera
  • From the call menu bar in your Teams meeting, check in the device settings that the correct video source is selected. Select more options > show device settings.
  • Check you have not accidentally turned off your video from the call menu bar. Try turning it on and off / joining the meeting again.
  • Check your device privacy permissions settings have the Teams app / browser you are using listed as being allowed to access your camera. You may also want to check if your device is due any webcam updates.
  • Check for updates in Teams (go to your profile image and select check for updates from the drop-down menu).
  • Try closing down Teams and signing in again. You can also try reinstalling the desktop app.

Video Conferencing Frequently Asked Questions

This section provides answers to the most frequently asked questions about video conferencing (Lifesize Cloud). Please also see our Office 365 FAQs for information relating to video meeting calls with Microsoft Teams.

What is Lifesize Cloud at Hull York Medical School?

Hull York Medical School uses Lifesize Cloud to provide video conferencing at both Universities and all the partner NHS hospitals. Virtual video conferencing rooms are also available and allow for many participants to call in to one virtual video conferencing space. You can join video conferences even if you do not have a Lifesize account, and remotely. You can also join conferences from a non-Lifesize conference room system. Please click on the following link to our guidance pages regarding Lifesize videoconferencing; Lifesize help pages. Please also click on the following link to access our guidance page regarding video call meetings via Microsoft Teams; creating video meetings in Microsoft Teams (widely used at the school).

How can I participate in a Lifesize video call remotely?

Guests and Hull York Medical School staff and students can participate in Lifesize video calls by following the guidance on our following help page; Guest and staff / student remote access to HYMS video conferencing

How can I create a virtual Lifesize video conference meeting?

  Please see our following help page to create a virtual meeting; how to book Lifesize virtual video conferencing rooms.

Connectivity Frequently Asked Questions

This section provides answers to the most frequently asked questions about connectivity (WiFi and remote desktop etc,.).

How can I connect to WiFi (Eduroam WiFi) on campus or at an NHS site?

Please click on the following link to our help page; connect to Eduroam WiFi.

How can I access HYMS desktop remotely?

Please click on the following link to our list of help pages for the various ways you can connect (HYMS portal, HYMS remote desktop etc,.); connectivity.  Please also see our help pages regarding accessing your personal OneDrive files and shared Teams files via Office 365 online: Office 365 help pages.

HYMS Systems Frequently Asked Questions

This section provides answers to the most frequently asked questions about HYMS systems (timetabling, MyShowcase portfolio etc,.).

My timetable is not syncing correctly on my device (MB BS student). What should I do?

Please click on the following link to our help page regarding syncing your timetable; viewing my personal electronic timetable.

How can I submit my MyShowcase portfolio?

Please click on the following link for further guidance; submitting your MyShowcase portfolio.

Printing Frequently Asked Questions

This section provides answers to the most frequently asked questions about printing.

How can I print on campus or at an NHS partner site?

Please click on the following link to our help page regarding printing; general printing information for HYMS users.

Software Frequently Asked Questions

This section provides answers to the most frequently asked questions about software.

What software can I access remotely, on campus and on partner NHS sites?

Please click on the following link to our help page; software available on campus and at home from Hull and York Universities