FAQ

• 📧 Email: help@hyms.ac.uk
• 📞 Phone: 01904 321095
• 🕒 Hours: Monday to Friday, 9am – 5pm

For the quickest resolution, please include:

• Your username
• The system you are using (e.g. Blackboard, Teams)
• The issue you have encountered
• A screenshot (if possible)

If your issue is urgent, we recommend calling.

Check:

• You are using your HYMS username in the format: hyab12@hyms.ac.uk
•  That your browser is not trying to sign in with your Hull or York IT account details
• Your password is correct and hasn’t expired

Try:

• Open a Private / Incognito Window in your browser and try again to log in. This can resolve many common log in issues. Please see the following help page for detailed guidance: Access Microsoft 365 Web Services Using Private / Incognito mode.

If you’re still unable to log in:

• Reset your password
• Contact IT support: help@hyms.ac.uk | 01904 321095

Please access our guidance page at the following link: Reset / change your HYMS password.

On your Old Phone

1. Remove your HYMS account from within the Microsoft Authenticator App on your OLD phone. See How to sign out from Authenticator then the heading ‘To remove an account from Microsoft Authenticator’
2. Remove (uninstall) the Microsoft Authenticator App from your old phone

On your New Phone

Install the Microsoft Authenticator App on your new phone:

• Google Play Store – MS Authenticator  
• Apple App Store – MS Authenticator  

Within a Web Browser (Chrome or Edge)

Login to My Security info in Microsoft 365 with your HYMS credentials – aka.ms/MySecurityInfo

1. Remove your old phone as a Microsoft Authenticator device, by clicking Delete to the right of your Microsoft Authenticator method.
2. Add your new phone as an additional Microsoft Authenticator device using  ‘+ Add method’ then choosing Authenticator App.
3. Ensure their default sign-in method is set to “Microsoft Authenticator – notification.

See the change your MFA authentication methods page for further details

On your Old Phone

1. Remove your HYMS account from within the Microsoft Authenticator App on your OLD phone. See Q&A Microsoft Authenticator App then the heading ‘Remove account from app’
2. Remove the Microsoft Authenticator App from their old phone

On your New Phone

Install the Microsoft Authenticator App on your new phone:

• Google Play Store – MS Authenticator  
• Apple App Store – MS Authenticator  

Within a Web Browser (Chrome or Edge)

Login to My Security info in Microsoft 365 – aka.ms/MySecurityInfo

1. Remove your old phone as a Microsoft Authenticator device, by clicking Delete to the right of your Microsoft Authenticator method.
2. Add your new phone as an additional Microsoft Authenticator device using  ‘+ Add method’ then choosing Authenticator App.
3. If you have a Phone as an authentication method then: Click on Change next to the old phone number and follow the onscreen instructions to change your phone number and validate it.
4. Ensure your default sign-in method is set to “Microsoft Authenticator – notification.

See the change your MFA authentication methods page for further details

Try:

• Checking your mobile signal or internet connection
• Using an alternative sign-in method if available, e.g. Receive a Text Message Code by selecting “I can’t use my Microsoft Authenticator app Right now” option
• Restarting your device

If you’ve changed your phone or still can’t access your account contact HYMS IT via help@hyms.ac.uk or 01904 321095.

Please click on the following link to our help page: Software available on campus and at home from Hull and York Universities. 

Please click on the following link to our help page regarding printing: General printing information for HYMS users.

Please click on the following links for guidance on what will happen to your HYMS IT account upon leaving Hull York Medical School: Account information for staff leavers and Account information for student leavers.

Staff and students have HYMS Microsoft 365 accounts. Microsoft 365 gives you access to HYMS Outlook email and, depending on your type of access, Office apps that you’re familiar with (like Word, PowerPoint, and Excel). You may also get extra online storage and cloud-connected features that let you collaborate on files in real time, as well as access to the Microsoft Teams app (used widely at the school to collaborate, work more effectively and share files).

Please access the following link to our help pages: Microsoft 365 help pages. There is useful guidance on OneDrive (store, access, share and collaborate on your files securely in the Microsoft cloud), Microsoft Teams, and guidance on accessing your HYMS email via Outlook, a web browser or Smartphone / Tablet apps.

There are various ways you can access your HYMS email account. Please click on the following link to our help page for further guidance: Access HYMS email.

Please click on the following link for further guidance; Forwarding email.

Within Microsoft Outlook on a HYMS Desktop shared email accounts should appear automatically.

To access the account in Microsoft 365 in a browser;

• click on your profile picture
• select open another mailbox
• type “Account Name”
• select and click open

or

• in the left hand column, right hand mouse click on Your Name
• select add shared folder or mailbox
• type “Account Name”
• select and click Continue

If you think you have given away your details to phishers, or you’re unsure about an email you have received, please click on the following link to our guidance page: SPAM and phishing email information.

As part of an HYMS Microsoft 365 account, HYMS staff and students have access to Teams and OneDrive. OneDrive should be used for your personal files and Teams for shared work and collaboration.

OneDrive is your personal filing cabinet, Teams is a set of filing cabinets (that wider teams of people have access to), and Sharepoint is the building where all of the filing cabinets (Onedrive & Teams) are located.

Please see the following help pages for further information: OneDrive and Microsoft Teams files.

Please see our following help page for how to schedule and participate in a Teams meeting: Teams meetings.

In the first instance, please try the following:

• If you are using Teams in a browser, try downloading the desktop app. The video call experience is much better from the app. If you do not want to download the app, also try from a different browser (Edge and Chrome are recommended).
• Check your webcam is turned on / there is not a shutter covering the camera
• From the call menu bar in your Teams meeting, check in the device settings that the correct video source is selected. Select more options > show device settings.
• Check you have not accidentally turned off your video from the call menu bar. Try turning it on and off / joining the meeting again.
• Check your device privacy permissions settings have the Teams app / browser you are using listed as having permission to access your camera. You may also want to check if your device is due any webcam updates.
• Check for updates in Teams (go to your profile image and select check for updates from the drop-down menu).
• Try closing down Teams and signing in again. You can also try reinstalling the desktop app.

HYMS Blackboard is the school’s centrally supported virtual learning environment (VLE). Blackboard is used by staff to deliver online learning resources and is the main technology used by students to support their studies. It is used as a primary method of communication, to facilitate collaborative online learning activities, and for formative and summative assessments.

On Blackboard you will also find information such as programme handbooks, lecture slides, recordings and notes, staff contact details, reading lists and important assessment details.

You can access HYMS Blackboard online at: https://blackboard.hyms.ac.uk.

Access is via HYMS Microsoft 365 email account address + HYMS password with MFA (Multi-Factor Authentication).

Please click on the following link for further guidance: How to access Blackboard.

Please email help@hyms.ac.uk if you can’t see the relevant courses / modules on Blackboard. Make sure you include the programme you’re studying and the modules that you can’t see.*Please also check you are logging in correctly: How to access Blackboard.

Detailed guides on how to submit work to Blackboard can be found on our help pages: Assessment help pages.

Detailed guides on how to mark submitted MB BS and Postgraduate student work can be found on our help pages: Assessment help pages. However we strongly advise that you also refer to any guides / communications sent to you for the specific work you have been asked to mark.

For all essential information on HYMS library resources please access the HYMS Library webpages at the following link: https://subjectguides.york.ac.uk/hyms/home.

This resource also provides teaching materials to develop your searching skills, key information about using library services whilst on NHS placement, and also offers an appointment booking service with the team.

You can also contact the team at library@hyms.ac.uk.

It is possible to modify your Blackboard email notifications settings. Please access the following guidance: Blackboard email notification settings.

Yes you can do this with the text-matching software Turnitin, available via the Hull York Medical School Turnitin tutorial on HYMS Blackboard. For essential guidance please access the following help page: Turnitin: upload a document and view / download a report in Blackboard Ultra.

MyProgress is an online portfolio and clinical assessment platform which allows HYMS MB BS students to easily record experiences, receive assessor feedback and obtain sign-off in clinical practice. The MB BS MyProgress portfolio requires certain portfolio forms to be submitted via the MyProgress online portfolio platform and certain forms to be submitted via the MyProgress student app (app forms will then sync with the online platform).

1. To access the MyProgress platform navigate to: https://hyms.epads.mkmapps.com
2. Click on Sign In and then select Log in with your University Account.
3. When prompted enter your Hull York Medical School email address (hy****@hyms.ac.uk) and password. You will need to further authenticate via Multi-Factor Authentication (MFA).

Please access the MyProgress help pages for further guidance on logging into the HYMS MyProgress online platform or student mobile app: MB BS: Orientation of the Online System and MB BS MyProgress mobile app – install, configure and sync forms.

Depending on your role at the school this will impact how and if you need to log in to the system. If you are a PBL / CS tutor or Educational Supervisor please access the relevant guide for log in information; MyProgress help guides.

For other roles as the school please contact us: help@hyms.ac.uk.

To avoid losing data, make sure you sync any pending completed forms from the app on your old device to the online system, before then installing the app on your new device. For detailed steps please access the following help page: MB BS MyProgress mobile app – install, configure and sync forms.

The form may still be pending sync on the mobile app.

1. Click on the ‘In Progress’ button at the bottom of the app and you will see both the ‘Ready to Sync’ and ‘Drafts’ folder.
2. Select the ready to sync option.
3. Select the circular arrow icon in the top right-hand corner of the list of pending forms. This will prompt a manual sync. If the manual sync is successful, forms will disappear from the pending list on the app and appear on the online portfolio.

For detailed steps please access the following help page: MB BS MyProgress mobile app – install, configure and sync forms.

You need to have a MyProgress account and log in to the MyProgress platform to view your student’s portfolio. You need to complete an initial Placement Allocation form with one of your students, on their MyPorgress portfolio. This initial form will initiate the process of creating your Myprogress account and give you a view on your student’s portfolio forms for the current placement. You will need to complete the Placement Allocation form with each of your students to gain access to view their portfolio forms. We strongly recommend you use an NHS email address on the form. You will need to complete the Placement Allocation form again for a new placement.

For essential guidance please access the following help pages:

MyProgress MB BS Phase II portfolio: Educational Supervisor guidance

MyProgress MB BS Phase III portfolio: Educational Supervisor guidance

Example forms that generate email notifications are the Phase 2 Clerking form and the Phase 1 Clinical Skills Reflections. Search your email for an email from ‘myprogress@hyms.ac.uk’ or the student name. Check any email account folders you have set up or your delete folder. Check you do not have an email account rule set up that has diverted incoming emails. It may also be possible for the student to send a reminder notification email. They can find guidance on how to do this for a specific form via our student help pages: MyProgress help pages.

Echo360 is the school’s lecture capture system, which is used to record all Phase I lectures. It is also used to capture narrated presentation recordings for all programmes at the school. Recordings are made available to students via HYMS Blackboard.

You may need to modify your browser settings. Please access the following help page for further guidance: Echo360: accessing recordings and recommended browsers / browser settings. This should resolve the issue. You can also alternatively try another browser, such as Chrome or Firefox. If the issue persists please email help@hyms.ac.uk.

Yes, you can watch recordings via the Echo360 mobile app. Please click on the following link to further guidance: Echo360: Mobile App.

Echo360 Universal Capture allows staff members to record teaching content on their computer screen (e.g., a PowerPoint presentation or other materials) with an audio narration, along with a webcam video (optional). For further guidance please access the following help page: Echo360: Universal Capture.

MB BS students

MB BS students need to access Microsoft 365 / Outlook Calendar for their personal timetable. Please click on the following link for guidance on access and troubleshooting sync issues: How to access your HYMS MBBS timetable (Microsoft 365 / Outlook Calendar). Please also see further guidance on accessing HYMS Microsoft 365 email and calendar: Accessing HYMS Microsoft 365 email and calendar (via web browser or the Outlook App for Windows/Mac/Phone).

Postgraduate and MB BS Gateway students

The Blackboard Learn Ultra calendar displays standard Blackboard course calendar information (such as scheduled events and due dates) and timetable information for Postgraduate and MB BS Gateway students. Please click on the following link for further guidance on access and resolving sync issues: Postgraduate and MB BS Gateway student guide to HYMS Blackboard Learn Ultra Calendar.