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OpenCampus; install the app and sync / download forms

Guide overview

The OpenCampus app allows you to record and evidence work-based assessment whilst out on clinical practice. This guide will provide guidance on;

  • installing the OpenCampus app
  • connecting to your HYMS account on the app
  • guidance on syncing completed forms and obtaining additional forms.

Please note; this guide is for phase 2 / phase 3 students only.

OpenCampus app iconInstall the OpenCampus app

Apple App store

Please click on the following link to install the app on an iPhone / iPad; https://apps.apple.com/us/app/opencampus/id1136260502

Google Play store

Please click on the following link to install the app on an Android; device;https://play.google.com/store/apps/details?id=net.opencampus.android.client&hl=en

Connect to your HYMS account on the app

You will need to log in to OpenCampus online (https://opencampus.hyms.ac.uk) from a web browser on a second device as well as having the app open on your phone/iPad.

Please note, the screenshots and guidance below for the app have been taken from an Android mobile device. The steps outlined below may vary slightly on different devices.

  1. Open the OpenCampus app on your phone/iPad.
  2. You will be prompted to allow OpenCampus to take pictures and record video. Select to allow.app allow access to pictures and video prompt
  3. Select to scan QR code. The app will then be ready to scan the QR code available from OpenCampus online from a web browser.app scan QR code option
  4. Log in to OpenCampus online from a web browser on a second device. Access the following link to do this; https://opencampus.hyms.ac.uk/. Once logged in online you will need to select profile. Click on your name in the top left-hand corner of the homepage if the profile tab is not visible (see screenshot below).
  5. Select view profile from the top left-hand corner, on the tab below your name.
  6. Select connect OpenCampus app (open the image below in a new tab to enlarge it).connect to OpenCampus app option
  7. You will then be presented with the QR code. You can now scan this QR code with the app on your phone/iPad. OpenCampus QR code
  8. Once you scan the code with the app, the app will prompt you to accept the terms and conditions of usage. Select accept. OpenCampus app accept terms and conditions option
  9. You will then see a welcome message appear in the app. You have successfully connected to your HYMS account.OpenCampus app homepage

Guidance on syncing completed forms and obtaining additional forms

Please note, although other tabs are displayed, you will only be utilising the tasks tab from the app homepage menu.

Please note we have recently found that in rare cases forms can take a few days / a week to appear. We are actively monitoring any app issues with OpenCampus and phase leads, as well as working on imminent improvements to the app syncing process. Please ensure you know how to check for forms appearing correctly online. Please click on the following links to see the phase 2/3 guides:

https://howto.hyms.ac.uk/knowledge-base/opencampus-phase-ii-iii-guide-to-completing-clinical-skills-forms/

https://howto.hyms.ac.uk/knowledge-base/opencampus-mb-bs-year-3-4-guide-to-the-online-portfolio-and-completing-portfolio-forms/

https://howto.hyms.ac.uk/knowledge-base/mb-bs-year-5-portfolio/

Do not reinstall the app if you have forms pending being synced. These forms will be lost when the app is deleted and reinstalled.

Please also try opening and closing the app and ensuring you are not in low data mode (please check online for how to check this for your device). Please click on the following link for example guidance for iPhone for closing / opening an app; https://support.apple.com/en-gb/HT201330.

OpenCampus have released a new version of the app for both iOS and Android. Please ensure you update to the latest version (4.4.11). As stated above, do not delete the app and reinstall it, this will result in data being lost if it has not synced to the online system.

The new version of the app should stabilise and improve the syncing issues some users have experienced during the initial rollout of this system.  In addition, completed forms that have not yet synced with the online system will now still be available to view on the app. These will be marked as ‘this form has already been completed and signed’ (please see the screenshot below). You will now be able to click on ‘synchronise’ on a completed form to push a sync with the online system if required. You can also choose to ‘pull down to synchronise all data’ (please see screenshot).

OpenCampus app sync optionsOpenCampus app sync options

Hopefully, these new features will reassure you that forms have not been lost and are pending being synced, and that you can push a sync if required. Going forward, please only contact help@hyms.ac.uk:

  • if forms haven’t appeared in the online system and are no longer accessible via the mobile app.
  • if forms haven’t synced to the online system (5 days after they were completed) and are still marked as ‘this form has already been completed and signed’ on the app, and clinking on the new ‘sync’ button on a completed form is not working.

Furthermore, if you change devices, ensure you have synced all app content with the online system on your old device, before installing the app on any new device. This will ensure you do not lose any content.

Syncing completed forms

The app works offline (meaning it doesn’t require an internet connection), with completed assessment forms automatically syncing to the online system when an internet connection is possible. *As explained above, it is now possible to also push a manual sync if required on an individual completed form and on all data.

When offline, a completed form will be listed on the app homepage as waiting to be synced. When there is an internet connection it will sync and no longer display on the app homepage, or if required you can select to push it to sync.OpenCampus sync pending

When you click on the tasks option from the app homepage you can check when the app last synced, just above the list of tasks (forms).sync update on Open Campus app

As stated above, in addition, completed forms that have not yet synced with the online system will still be available to view on the app. These will be marked as ‘this form has already been completed and signed’ (please see the screenshot below). It is from here when clicking on a completed form that you can choose to push a sync if required. You can also choose to ‘pull down to synchronise all data’ (please see screenshot).

OpenCampus app sync optionsOpenCampus app sync options

 

 

 

 

 

 

 

 

It is very important to check the app is syncing regularly to ensure you have all of the forms assigned to you and that any completed forms are being sent to the OpenCampus dashboard.  It is also important to ensure any completed forms sent from the app are appearing online on the OpenCampus dashboard (https://opencampus.hyms.ac.uk/).

Please also note;

  • You cannot save draft forms. Draft forms will be discarded.
  • Completed forms will not be stored on the app. They will appear on the OpenCampus dashboard.

Obtaining additional forms

If you require additional forms, navigate to the online OpenCampus dashboard and send them to the app.

  1. Navigate to the online OpenCampus dashboard; https://opencampus.hyms.ac.uk/
  2. Select the OpenCampus menu in the top left-hand corner, next to your name on the homepage.
  3. Select the dashboard tab below the OpenCampus menu.OpenCampus dashboard tab
  4. You will now see the dashboard homepage. Select the relevant tab for the type of form you require. Select to add the new form.add new form dashboard option
  5. A new page will load and you will see a success message stating the form has been added to the tree.OpenCampus form added success message
  6. Navigate back to the app and to your listed tasks. Select the relevant type of task. You will now see the new form.*You may need to select to show all tasks to see all listed.
Updated on 12/17/2020

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