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HYMS IT Support

The HYMS IT Support Office is centrally supported by York University IT Services. It is your first point of call for all HYMS IT queries. We provide friendly and helpful support and advice to students and staff in the following areas:

  • IT account access
  • printing and scanning
  • connecting to WiFi
  • connecting to email
  • software provision
  • file storage
  • working remotely
  • information security
  • Issues with York managed hardware

Get in touch

HYMS IT Support Office
9am – 5pm, Monday to Friday

Phone: 01904 323838
Email:  help@hyms.ac.uk
Visit us Library & IT Help Desk, Library, University of York, Heslington, York. YO10 5DD

Having trouble logging in?

If you have forgotten your password, visit https://passwordreset.hyms.ac.uk/ and click the ‘Reset a forgotten password’ link to reset your password. If you are unable to reset your password please contact the HYMS IT Helpdesk Desk on 01904 323838 or email help@hyms.ac.uk.

If you have forgotten your username please contact the HYMS IT Helpdesk Desk on 01904 323838 or email help@hyms.ac.uk.

University of Hull ICT Support

If you are having problems with any University of Hull managed hardware or resources (including Hull managed laptops) then you will need to contact University of Hull ICT support.

Further information
For further information about IT support available from Hull please see:
https://www.hull.ac.uk/choose-hull/student-life/student-support/ict

Raise a support request
To raise a support ticket with Hull IT please use the following link (Hull login required):
https://support.hull.ac.uk/

Contact Hull IT by phone
For urgent enquiries, call 01482 462010 weekdays 8.30 am – 5 pm (4 pm Fridays).