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Microsoft Teams – Clearing the Teams Client Cache

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If you’re experiencing issues with your Microsoft Teams client, clearing the cache may help.

Windows

Windows: Clear Teams Cache

First fully close Microsoft Teams and Outlook

    1. Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
      Quit TeamsIn Outlook, select the File menu and choose Exit.
  1. While holding the Windows key, press R to open Windows Run, then copy and paste the following into the box and click OK:

    %appdata%\Microsoft

    Teams cache run

  2. Find the Teams folder, then right click it and select Delete.Delete Teams cache
  3. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.

macOS

macOS: Clear Teams Cache
  1. Fully close Microsoft Teams.
      1. Right click the Microsoft Teams icon in your dock, then click Quit.Quit Teams macOS
    1. Open Finder, then click Go and select Go to Folder…Go to folder
    2. Copy and paste the following into the Go to Folder box, then click Go:
      ~/library/Application Support/Microsoft

      Go to folder path

    3. Right click the Teams folder, then click Move to TrashMove Teams to trash.
    4. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.Spotlight searchTeams Mac key change identities cacheWithin Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry.  Right (two finger) click this item and select the delete option, then close the Keychain Access app.
    5. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.
Updated on 29/10/2021

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