This Guide explains how to access the Student Support site via either Pulse Secure or the York VDS. Users of Hull Imaged PC’S\Laptops are advised to use the York VDS option. (Note: the York VDS option is currently undergoing testing)
Pulse Secure
This guide explains how to download, install and set up a VPN connection using the Pulse Secure software that is now required to access to the HYMS Student Support Site.
York Laptop\PC Users
First check you may already have the software installed, if not navigate to the Software Center and install the Pulse Secure software.
Hull Laptop\PC Users
Contact help@hyms.ac.uk for the software to be installed.
Personal Laptop\PC\Mac
The software can be downloaded from the links below
VPN: Pulse Secure Windows instructions (york.ac.uk)
VPN: Pulse Secure MacOS instructions (york.ac.uk)
Click Start – Type “Pulse Secure” – Open the Pulse Secure App
Click the +Sign to add a new Connection
In the Name box enter ‘HYMS Student Support’
In the Server URL box enter “portal.hyms.ac.uk/studentsupport”
Click Add
Click Start – Type “Pulse Secure” – Open the Pulse Secure App
Click Connect on the HYMS Student Support tab
Enter your HYMS Details (username in the format: hyabc)
Click Connect
Once the connection is complete, open your browser and go to the usual address that you would use to access the HYMS Student Support website
Enter your HYMS details (username in the format: hyms\hyabc)
Click Start – Type “Pulse Secure” – Open the Pulse Secure App – Click Disconnect next to the HYMS Student Support Tab.
Users of Hull University Laptops may need to disconnect from Global Protect (The Hull University VPN Software) prior to connecting to Pulse Secure. To do so follow the procedure below.
Click Start – Type “Global Protect” – Open Global Protect
Click on the three bars in the Global Protect App and select Disable
Enter a reason – Click OK
York VDS (Currently undergoing testing)
Please note – You will require a York IT account and be registered for Duo two-factor authentication, follow the link below for details on registering for Duo.
Duo two-factor authentication – IT Services, University of York
Open your Browser and navigate to https://workspace.york.ac.uk/
Enter your York Username and Password – Click Login
You will now be prompted be enter a OTP code – Open the Duo App on your Mobile phone – Select Refresh code – Enter code in OTP box below – Click OK
You’ll now be prompted to install the Parallels Client Click Cancel – And when the window below appears Select “Open in Parallels HTML5 Client” (this is the quicker option).
Once signed in Select the “HYMS Student Support” desktop icon
The Student Support site will open in a separate windows.
As we have a 5-user concurrent license, please log out when not in use.